Having covered the issue of flight cancellations so many of us suffer the inconvenience of delayed flights that I decided to include a run down of your rights in this situation according to the articles of European Law. Bear in mind that wherever you are in the world, if your airline is a european air carrier or is travelling to or from Europe you are entitled to the same rights.
Substantial delay of flight under the regulations…
Article 6 of the Regulation grants passengers whose flight has been delayed of at least two hours rights that vary according to the length of the delay as well as the duration of the flight. It distinguishes three scenarios. The delay must be of at least:
* two hours in the case of flights of 1500 kilometres or less
* three hours in the case of all intra-Community flights of more than 1500 kilometres and of all other flights of between 1500 and 3500 kilometres
* four hours for all other flights, e.g flights of more than 3500 kilometres which are not intra-Community flights
In the event of a long delay…
Under Article 6 of the Regulation, air passengers whose flight is delayed are entitled to the assistance of Article 8 (reimbursement or re-routing) and the care of Article 9 (refreshments and/or accommodation if necessary). The air carrier is also under an obligation to inform passengers of their rights (Article 14 ).
Points to remember…
* the Regulation does not grant any rights to passengers whose flight is delayed of less than two hours
* the Regulation does not grant any right to compensation, notwithstanding the length of the delay.
Remember that an air carrier cannot deprive passengers of the rights which the Regulation confers on them. Consequently any clause which purports to limit or waive passengers’ rights is void.
Your right to assistance…
The passengers whose flight is delayed of at least five hours are entitled to the assistance of the air carrier. They are entitled to:
* either re-routing, under comparable transport conditions, to their final destination at the earliest opportunity or at a later date at their convenience and subject to seat availability
* to the reimbursement of their tickets. The reimbursement must also cover the part or parts of the journey not made and if necessary a return flight to the first point of departure at the earliest opportunity.
If a passenger chooses reimbursement…
* the reimbursement must take place within seven days
* it must be paid in cash, by electronic bank transfer, bank orders or bank cheques.
Once again be wary of being offered travel vouchers; the carrier must have your signed agreement if you choose this option. Travel vouchers often carry restrictions which very often mean you will not be able to use them later on. I advise to only settle for cash.
Your right to care…
Passengers whose flight has suffered a long delay must be offered free of charge:
* the possibility to make two telephone calls, or to send two telex, fax messages or emails
* meals and refreshments in a reasonable relation to the waiting time
* hotel accommodation in cases where an additional stay becomes necessary as well as transport between the airport and place of accommodation.
Your right to be informed…
The air carrier is under an obligation to inform passengers of their rights in the event of denied boarding:
* It must ensure that at check-in a clearly legible notice containing the following text is displayed in a manner clearly visible to passengers: “If you are denied boarding, or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights particularly with regard to compensation and assistance”.
* It must provide each passenger affected with a written notice setting out the rules for assistance in line with the Regulation.
* It must give in writing the contact details of the national designated body in charge of the proper enforcement of the Regulation.
Also note that this information must be given to blind and visually impaired persons by appropriate alternative means.
Once again for more information follow this link
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