As a post script to my article below, bear in mind that no matter where you are in the world the same rules apply so long as… * you are booked on a European owned airline…or * any airline flying into, or out of, Europe. During the recent chaos at T5 British Airways circulated letters [...]

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It seems we are just barely over Xmas but it still remains that summer is only a couple of months away and I’d say that many of you are putting some thought into where you’d like to go for your summer holidays. Summer holidays, for me, mean looking after people on their summer holidays but [...]

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Most of us will have seen the chaotic scenes from the new terminal five at Londons Heathrow airport over the past few days; anyone who has used air travel to go on holiday will have at some point experienced the sheer frustration of delays, cancelled flights and lost baggage but what happened at T5 is [...]

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