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Mobile marketing is still very much in its infancy with numerous trials of the technologies out in the marketplace at the moment and, mostly, fairly soft-sell.
For example, many banks these days offer a text alert service to tell you when various transactions are going through your account or when you’re nearing limits or whatever. Many customers won’t even associate those with marketing as such but signing up to them gives the banks permission to send texts and in amongst the various alerts you’ve asked for you’ll also find the odd marketing text too.
On the generic text marketing front, there’s Cellit Mobile Marketing who offer a whole range of services to companies. Generally speaking they’re time-sensitive and location-sensitive applications so they’ve rolled out a service that lets you tell ticket sales outlets when you’ll be on vacation and where you’ll be so that they can text you the various offers available on shows at the appropriate time. You can expect this type of service to improve radically in the coming years as they will eventually be able to pick up on your location without you having to tell them in advance.
That’s a fairly obvious application. Less obvious is something like House4Cell which uses information that customers register about their interests in houses, prices, locations, etc. and uses this to alert them when properties meeting their requirements come on the market or prices are changed. At first glance, this seems a little over the top. Sure, you might well decide to go out to the theatre on the spur of the moment, but you’re hardly going to buy a house on the same basis, are you? This particular application seems best suited for city locations where there’s a relatively fast turnover of properties and is probably not terribly suitable for slow moving markets.
Very much in the impulse buying arena is CouponZap. This basically texts coupons for pizzas and whatnot. This is very much in the early days of development and there’s a lot of functionality to come in this area once the mobile applications start taking account of the location of the phone without having to ask the user.
What’s currently missing from all of these is the ability to detect where the phone is and generate texts on that basis. At the moment, the primary advantage is that you get direct to the customer which you usually can’t do via normal communication media.
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Last night I saw a report on the television featuring British people who had travelled abroad and then, after frequent spending on their credit card, discovered that the bank had blocked it. I think many people have been stuck in this predicament and it can be extremely embarrassing when it happens.