A recent survey asked the banking public – those with Nationwide Building Society accounts – about how they felt their society had provided for them as customers in the past eighteen months. The response the survey received was astounding and interesting. Many left because they were seriously fed up with the banks actions and performance over the past [...]

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Britsh PM Gordon Brown has told the major banks they should refund billions of pounds to the countless customers who were ripped off by being charged ridiculous overdraft fees and charges. This move by Brown is a major breakthrough for customers who have been involved in a long running, and often seemingly futile, battle with the banks. The sums involved will be [...]

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The appalling type of customer service delivered by the High Street banks these days exposed in a new report from the Financial Ombudsman Service. And it wont be surprising to too many people… It is clear that not only do the High Street banks receive far more complaints than other financial organisations, but they are ridiculously bad at dealing [...]

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