Once again it pays to look at the small print with regards to what fees you are paying on your store or credit cards – and you thought your card was fee-free…? Credit-card providers are introducing sneaky new fees in an effort to squeeze more profit from customers. Chief among these are dormancy fees and foreign-exchange charges. Some are being quietly introduced alongside new consumer-protection measures, which come into force on January 1 under the Consumer Credit directive.
This week it was revealed that Santander is charging all store card customers a £10 fee if they do not use their cards for six months. Customers who signed up with House of Fraser, Debenhams, Laura Ashley, Topshop and Dorothy Perkins may all be hit if they only used their card for the introductory offer. The bank says it is bringing store card customers into line with its credit card and Zero card customers, who are charged a £10 dormancy fee if they do not use their account for six months.
My advice…? take advantage of any discount offered when you take it the pay the balance in full at the end of the month and cut the card up or cancel it.
The Amex platinum cashback card also has a dormancy fee of £20 per year if no purchases are made within 12 months. Meanwhile, Tesco has started setting its own exchange rate for credit-card customers, which means transactions made abroad cost more. Most credit-card providers use the Visa and MasterCard exchange rates, which are close to the wholesale market rates and published on their websites. But Tesco can charge more than this, as well as a 2.75 per cent foreign-exchange fee. So this week £1 bought €1.195 with Visa but €1.164 with Tesco. it does not publish its daily rates online. NatWest and RBS also calculate their own exchange rates and none publish their rates online.
To get the best exchange rates when abroad, use the Halifax Clarity card or Santander Zero, as neither make a charge for foreign exchange. Saga, Post Office and Nationwide also have no foreign usage charge, but the latter charges 1 per cent elsewhere.
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There have been times over the past two years where we just could not fathom out the mentality of those pulling the strings of the credit card industry. Where other people were seeing their credit card limits increased – without even applying – we had limits on two of our cards slashed…despite those same cards being paid off EVERY month on the dot for well over 12 years! but we were not the only people to have this done to them and at a time when spending was being encouraged we were being discouraged…or so it seemed.