Nationwide’s days are numbered…

With me anyway. As if banks and building societies could not be any more customer unfriendly they always seem to find one more way to annoy their account holders.

Today I quickly needed a few pounds and so I thought I would clean out what little cash I had left in my Nationwide account – I will be topping it up again this week anyway – so I dashed into my branch in Belfast city centre to withdraw seven pounds.

Firstly I wondered why there was nobody in there seeing it was mid-afternoon…strange and on a Monday too. Secondly I asked the teller if she would give me a balance before I made the withdrawal – no, she wouldn’t. They don’t do balance enquiries over the counter anymore, I have to use the machine outside instead. It was pouring rain outside!

So then I requested my seven pounds. No, she wouldn’t do that either. “We don’t do cash withdrawals over the counter under £30 anymore as customers were complaining about lines of people making small transactions…”

So I cannot withdraw less than ten pounds from the machine, I cannot get it from inside the bank either…where the heck do I bloody well get it then…???

“You can go to a post office and withdraw your seven pounds…”

Oh fine – I have an account with Nationwide but I have go to a blinkin’ post office to get my money. Yep, stand in an endless queue of people posting complicated items to lift cash I have deposited with Nationwide…

No wonder their customer service is so often criticised. Said account will henceforth be closed this week.

I hear Nationwide as a building society has a shaky future – couldn’t happen to a nice bunch. This week I shall be handing my cash over to National Savings instead; they wont go broke and I will have a reason to go the post office.

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